Sojern:Guest Experience 10.8

The Sojern Guest Experience Solution (GES) App serves as a multifaceted platform designed to enhance the guest experience across various hospitality venues, including hotels, restaurants, casinos, and resorts. Its comprehensive suite of features aims to drive incremental revenue through services such as bottle and table reservations, mobile ordering, payments, and advanced analytics.

Key Functionalities of the Business App:

• Real-Time Reputation Management
• Digital Concierge
• Business Analytics
• Digital Clicker: Enables real-time tracking of guest numbers, ensuring synchronization across venues.
• Table Service: Facilitates pre-booking for table and bottle services, in addition to accommodating last-minute bookings on-site.
• Guest List Management: Efficient processing of guest list requests.
• Private Event Booking: Provides the ability to review and pre-book private halls for a variety of events, including corporate functions and private parties.
• Food/Drink Services: Streamlines requests and processing for delivery and pickup orders.

Applications of Venuelytics:

• Reservation Management: Handles table and bottle service requests, floor maps, and guest lists in real-time.
• Private Event Management: Manages bookings for private halls tailored for events like corporate gatherings, product launches, and weddings.
• Real-Time Analytics: Monitors crowd dynamics within the venue, offering insights into service performance and enabling personalized guest experiences.
• Fast Pass Service: Allows guests to bypass queues for a premium fee.
• Wait Times, Games, and Tournaments: Provides real-time updates regarding games, tournaments, and related activities.
• Karaoke Requests: Processes karaoke song requests alongside hall bookings.
• Real-Time Alerts: Permits designated staff to share notifications instantaneously.

Your insights are valuable to us. Please send any feedback, suggestions, or inquiries to [email protected].

Please note: The Sojern Guest Experience App does not currently support Apple Pay for backend staff transactions.

Disclaimer: Prolonged use of GPS services in the background may significantly reduce battery life.